Restaurant operators face numerous challenges, with new issues emerging constantly, and making decisions with limited time and incomplete information is a significant hurdle. They often have to dig through multiple reports, export spreadsheets, and piece together data from different systems, a process that takes time and distracts them from their key hospitality role.
AI excels in areas such as surfing through data and recognizing patterns, but generic AI models can’t provide specific insights into a restaurant’s operation. Craftable’s AI model, “Crafti,” offers automated, real-time visibility into food costs, vendor spend, and operational margins.
Crafti’s conversational layer allows general managers to ask questions and receive grounded answers, along with the path forward, without having to wait on a colleague or a support ticket, according to Matt Sundberg, SVP, Product at Craftable. Through conversational AI, GMs can interact with operational data naturally, uncovering insights that help them make better decisions across every aspect of the business.
Sundberg explains that Crafti doesn’t just give an answer, but actually drafts solutions. For example, if a GM asks it to describe next week’s order, Crafti will draft a purchase order against the actual vendor catalog, pricing, and pack sizes. This capability enables GMs to make informed decisions quickly, without having to manually analyze data.
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Restaurant operators have asked Crafti various questions to spark ideas about how it can uncover insights. These questions include: the cost of chocolate cake at different locations, which specialty cocktail delivers the highest margins, and which limited-time offers generated the most profit over the past 12 months.
These questions demonstrate the potential of Crafti to provide actionable insights that can inform business decisions. By analyzing data and providing solutions, Crafti can help restaurant operators optimize their operations, reduce costs, and improve profitability.
One of the key benefits of Crafti is its ability to provide transparency into its decision-making process. When Crafti runs an investigation, it queries the data directly and returns the underlying numbers and the math it used to get there.
Crafti’s transparency and accountability features are designed to build trust with users. By providing a clear understanding of how it arrives at its conclusions, Crafti enables GMs to make informed decisions with confidence. As Sundberg notes, the point isn’t to expect users to trust the AI, but to give them a number they can check and a trail they can follow.
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Crafti is still evolving, with plans to introduce more actions and broader module coverage. It will become an even more powerful tool for restaurant operators, helping them to make better decisions and drive business success.
With Crafti, restaurant operators can spend less time searching for answers.
By leveraging the power of AI and machine learning, Crafti provides a unique solution for restaurants looking to optimize their operations and improve profitability.
